Need help? We're here for you!
The Farzen Base Camp team is available to answer all your questions about our outdoor equipment, camping gear, hiking equipment, fishing gear, and cycling equipment. Whether you need advice before buying or after-sales support, we're here to help.
📧 General questions & Pre-purchase advice
Are you hesitating between several products? Do you need technical advice on our camping, hiking or fishing equipment? Our team of outdoor experts is here to guide you in your choice.
- Advice on choosing equipment suited to your needs
- Information on the technical specifications of the products
- Availability and delivery times
- Questions about payment methods
🛠️ After-sales service & support
Having trouble with your order or product? Our customer service team is here to help.
- Order tracking and delivery
- Returns and exchanges (within 30 days)
- Manufacturer's warranties
- Technical problems or product defects
- Invoice requests
⏰ Our response times
Monday to Friday:9:00am - 6:00pm (Paris time)
Weekends and public holidays:Closed
We are committed to responding to your request within 24 to 48 business hours.
📍 Contact information
Email:contact@campdebasefarzen.com
For a faster response, please use the contact form below, specifying the subject of your request.
Contact form
Fill out the form below and we will get back to you as soon as possible.